Managed IT Services for Microsoft 365, Active Directory, and Entra ID Environments

LeadThem Consulting has managed Microsoft 365, Active Directory, and Entra ID (formerly Azure AD) environments for organizations since 2005. For many clients, managed services begin where a migration ends: after the tenant consolidation or AD restructure is complete, we stay on to keep the environment healthy, secure, and current.

Our managed services are built for organizations running Microsoft identity and productivity infrastructure. We apply the same Quest On Demand tooling we use during migrations, including On Demand Audit and On Demand Recovery, for ongoing administration, change tracking, and rapid recovery when something goes wrong.

Managed services sit primarily under Quest Identity Security and Resilience, the second solution within the Quest Security Management Platform. The relevant products are Quest Identity Recovery for hybrid AD and Entra ID recovery, Quest Identity Defense (formerly Security Guardian) for AI-powered identity threat detection, and Recovery Manager for AD where on-premises recovery is in scope. We continue to use Quest Secure Migration tooling on the portion of the engagement that involves moving workloads.

What we manage

• IT Management. Day-to-day administration of your Active Directory, Entra ID, and Microsoft 365 tenant: user lifecycle, group policy, license management, Conditional Access review, and help-desk escalation support.
• Identity Recovery and Resilience. Quest Identity Recovery for hybrid AD and Entra ID, Recovery Manager for AD for on-premises forest recovery, and Quest Identity Defense for AI-powered identity threat detection. Backup, ransomware recovery, and tested DR runbooks delivered as one ongoing engagement.

Why organizations choose LeadThem for managed services

• Quest Security Management Platform partner. We deliver Quest Identity Recovery, Quest Identity Defense, and the rest of the Identity Security and Resilience portfolio as ongoing services, not one-time deployments.
• Quest partner since 2005. We use Quest On Demand tooling for audit, recovery, and ongoing AD administration, not generic scripts.
• All of our resources are Quest Certified. Every consultant managing your environment has been trained and certified by Quest on the products in your stack.
• Migration continuity. If LeadThem ran your migration, managed services is a natural extension. We already know your environment, your coexistence history, and your permission structure.
• Security-aware operations. We monitor Entra ID sign-in risk, Conditional Access drift, and Defender for Identity alerts as part of standard IT management. Security is not a separate add-on.

What does LeadThem manage as a managed service?

Active Directory health and recovery, Entra ID identity governance, Microsoft 365 administrative operations, and Quest tool operations (Identity Recovery, Identity Defense, Change Auditor). The team monitors the environments, responds to incidents, and runs scheduled maintenance and recovery drills.

How does managed services differ from a project engagement?

Project engagements deliver a specific outcome (a migration, a domain restructure, a tenant cutover) within a defined start and end date. Managed services are ongoing monthly engagements that keep the post-project environment healthy: monitoring, recovery drills, change auditing, identity hygiene, and tier-three escalation when something breaks.

Is managed services 24/7?

Standard coverage is business hours in the customer's timezone with documented on-call escalation for critical-severity incidents. Twenty-four-seven coverage is available as an add-on for environments that require it (regulated industries, global operations).

What is covered under Active Directory management?

Forest and domain health monitoring, replication and FSMO checks, scheduled AD recovery drills using Quest Identity Recovery, AD attack-surface monitoring with Quest Identity Defense, change auditing through Quest Change Auditor, and Group Policy governance with Quest GPOADmin. Coverage scopes are tailored per customer.

Do you support identity recovery scenarios?

Yes. Quest Identity Recovery (formerly Recovery Manager for AD Disaster Recovery Edition) is the recovery platform LeadThem uses for granular object recovery, attribute-level rollback, and full forest recovery scenarios. The team runs recovery drills quarterly as part of the managed-services scope.