Troubleshooting Desktop Authority

Oct. 10th 2016

As with any computer program, especially a management application such as Desktop Authority (DA), there will be times when you’ll be required to troubleshoot issues that may be encountered while using the product.  This is a brief overview of the log files produced by DA to assist with troubleshooting.

There are three categories of log files we can view when troubleshooting issues with Desktop Authority.

  • Manager (console) log files
  • User Based Management client log files
  • Computer Based Management log files

Let’s look at all three categories in more detail.

Manager Log files

These log files can be found on the Manager Console machine and depending on the OS, are found in different locations.

— W2k3 = %ALLUSERSPROFILE%\Application Data\ScriptLogic\DAConsole\

— W2k8 & W2k12 = %PROGRAM DATA%\ScriptLogic\DAConsole\

  • The DAConsolelog records general activity encountered during the launching of the manager console.
  • The DAConsole_errors.log records any errors or exceptions encountered when launching or running the manager console.
  • The SMWinServicelog – records all activity related to the Desktop Authority Manager Service.
  • The SMWinService_errors.log – records any errors or exceptions encountered when launching or running the Desktop Authority Manager Service.

User Based Management Client Log files

These log files can be found on the client machine under %TEMP%\Desktop Authority.

  • The SLTrace.htm file is used primarily to troubleshoot User Based Management settings executed during the logon event.
  • The SLTraceEnforce.htm file is used to troubleshoot User Based Management settings executed during the refresh event.
  • The SLTraceLogoff.htm file is used to troubleshoot User Based Management settings executed during the logoff event.
  • The SLBoostlog file is used to record activity encountered when attempting to provision the target machine.
  • The SLInstallog file is used to record activity encountered when attempting to provision the target machine with the DACIientlnstall.msi.
  • The SLAgentlog ffle is used to record details of activity recorded in the trace files, but mainly pertaining to the Run As Admin feature.

Computer Based Management Client Log files

These files are located on the client machine in %WIN DIR%\Temp\Desktop Authority.

ComputerManagementTrace.htm file is used to record the activity for all computer based management settings on a daily basis.

The SLTraceUSLoc.htm file is used to record the locator activity.

 

Hopefully these files, in addition to regular windows event logs and other systems can help you to quickly pinpoint and resolve any issue you encounter when using the product.  Good luck and happy computing!

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