AlarmPoint
AlarmPoint Enterprise
AlarmPoint Enterprise uses communications technology to accelerate an organization's ability to respond to customers, immediately collaborate and proactively solve incidents. AlarmPoint Enterprise's extensibility spans through multiple functions providing a consistent, enterprise-wide approach to event notification and resolution.
- AlarmPoint Enterprise increases an organization's agility by delivering:
- Instant information delivery
- Event based, dynamic team creation
- Rapid collaboration and decision making
- Mobile enabled incident resolution
- Remote service restoration
- Accelerated business processes
- Intelligent utilization of personnel
"To be competitive in today's real-time world requires greater business agility than ever before. Organizations and their people are working faster, and have to respond ever more quickly and effectively to real-time business events."
-David Butler, director of business solutions and partners in emerging technologies, Avaya.
Built for the Global Enterprise
As global organizations consolidate operations and extend the enterprise to highly mobile personnel, the requirement for a consistent, enterprise wide notification and communication application become paramount to becoming highly responsive and ensuring service availability.
Extending the Enterprise
- AlarmPoint Enterprise extends the enterprise to mobile personnel by delivering the following features:
- Rapid integration capabilities
- Accurate event subscription
- Automated assignment and notification
- Best practice notification process templates
- Optimized processes and accountability
- Reduced false alarms with intelligent targeting
- Real-time enterprise visibility
- Consistent source for profiles, schedules and rules
AlarmPoint Professional
Dynamic IT organizations utilize AlarmPoint Professional to provide interactive notification and incident resolution capabilities to their mobile IT professionals. AlarmPoint Professional provides out of the box integrations with the ability to build business rules and subscriptions reducing false alarms, assigning workload and responsibilities and distributed group supervisor enablement. AlarmPoint Professional delivers:
- Increased data quality using self service profile validation and management
- Fewer false alarms by intelligently targeting subscribed and assigned users
- Increased accountability with real-time access to alerts, schedules, and historical reporting
- Ability to instantly communicate and message mobile personnel
- Guaranteed message delivery across voice over IP, traditional voice, SMS, paging, email and other text based devices
"In the past our process was to broadcast messages to multiple people and essentially hope someone would take the issue. Missed incidents or events where we are slow to respond could have a negative impact on the business. Now... service-impacting events are captured, targeted, sent to appropriate personnel, and escalated until cured"
- John Russell, senior systems administrator, Pacific Life Insurance Company.
Validation and accountability
AlarmPoint allows certain users to view and others to manage their own profile ensuring contact information is correctly entered, validated, and accurate. Each user has access to view alerts in process, prior alerts, their own schedules and may be allowed to enter temporary shift replacements when out of office. This ability to manage permissions increases the accuracy of every notification.
Accurate scheduling and assignment
Group supervisors no longer need to wait for system administrators to build alert rules and alter schedules. Supervisors have profile control, ability to view and edit team members, build simple or complex groups, assign events, assets or services to their team and build alert rules for each configuration item being managed.
Enterprise quality
System administrators have an easy to use web-based administration and development environment. Administrators determine system holidays, special schedules, coverage templates, access-levels, user interface and spoken languages, and event to personnel associations.